Privacy Policy

 

Introduction

Welcome to the our platform Trading Platform (“MEXC”). By accessing, browsing, or utilizing our platform and its associated mobile applications or application programming interface (API) (“Site”), you acknowledge and agree to the terms outlined in this Privacy Policy. Please read this document carefully, as it details how we handle your Personal Data (as defined below) while providing access to our digital asset trading platform and related technologies, products, and functionalities (“Service”).

To operate in compliance with legal requirements across various jurisdictions and enhance our services, we are required to collect and manage specific personal information. We are committed to maintaining the confidentiality of your data and do not disclose any personal details to non-affiliated third parties except as explicitly stated in this Privacy Policy. our platform reserves the right to update this policy periodically by posting revisions on this site.

 

Personal Data We Collect

our platform gathers, processes, and retains Personal Data that you provide while using our services or that you explicitly consent to share. This data includes, but is not limited to:

1. Virtual Identity

  • our platform account credentials (Username, Password)
  • Platform nickname

2. Financial Information

  • Bank account details
  • Payment card Primary Account Number (PAN)
  • Account balances and asset holdings
  • Trading activity and transaction records
  • Tax identification data

3. Transaction Data

  • Transaction history within the platform
  • Recipient and sender details
  • Transaction amounts and timestamps

4. Communication Records

  • Messages, feedback, emails, and SMS interactions
  • Application reviews and ratings
  • Comments and other user-generated content

5. Application Usage and Activity

  • Search queries, browsing history, and interactions within the platform
  • Installed and running applications on your device
  • Touch events, key presses, scrolling behavior, and mouse movement
  • Crash logs and debugging information

6. Device Information

  • Carrier and device brand
  • Software version and operating system (OS) details
  • Device model and manufacturer information
  • System language, locale, and unique identifiers (OAID, IMEI, IDFA, GUID)
  • Network details, including SIM country, MAC address, and SSID
  • Battery status and sensor data (gyroscope/accelerometer readings)

7. Correspondence & Customer Support

  • Survey responses
  • Communications with our platform’s support and research teams

8. Audio, Visual, and Electronic Data

  • Recorded phone calls and video conversations

9. Biometric Information

  • Facial recognition and fingerprint data
  • Other biometric details used for authentication on the platform

our platform may also gather information during the onboarding process, regardless of whether the process is completed, abandoned, or left incomplete. In compliance with data protection regulations such as the General Data Protection Regulation (GDPR) and the Data Protection Act, we store and process user data according to legal requirements applicable in specific regions.

 

Compliance with Anti-Money Laundering (AML) Regulations

To adhere to international Anti-Money Laundering (AML) laws, we collect additional Personal Information for both individual and corporate customers.

For Individual Customers:

  • Email address
  • Mobile phone number
  • Full legal name (including previous or alternate names)
  • Nationality
  • Government-issued identification number (passport, driver’s license, or other official ID)
  • Date of birth
  • Residential address and proof of residency
  • Additional documentation upon request from our Compliance Team

For Corporate Customers:

  • Official corporate name (including legal name in local language)
  • Registration and incorporation details
  • Full names of all beneficial owners, directors, and authorized representatives
  • Principal business location and other operational addresses
  • Proof of corporate existence
  • Business description and operational scope
  • Ownership distribution details (individual and corporate stakeholders)
  • Contact details for company executives and significant stakeholders
  • Identification documents (passport, driver’s license, or official government ID) for major stakeholders
  • Personal Data of all significant individual beneficial owners (as per the Individual Customer section)
  • Declaration of source of funds and wealth
  • Estimated volume of digital assets (such as Bitcoin) intended for platform transactions

 

Your Rights Regarding Access, Correction, and Deletion of Personal Data

In accordance with applicable data protection laws, you are entitled to exercise various rights concerning your Personal Data. These rights include the ability to access, modify, delete, or transfer your data, as well as to limit or object to certain processing activities. If you have provided consent for specific data processing, you may also withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer via email at: dataprotect@our platform.com. However, please note that certain legal and compliance obligations, such as Anti-Money Laundering (AML) regulations, may limit or delay our ability to fulfill some requests.

Your Rights Explained

  • Right to Access: You may request confirmation regarding the processing of your Personal Data, along with a copy of the data and details about its usage.
  • Right to Rectification: If any of your personal information is incorrect or incomplete, you have the right to request modifications or additions. You can also update your data directly through your our platform Account Settings.
  • Right to Deletion: Under certain circumstances, you may request the deletion of your personal data. However, this right may be restricted in cases where legal obligations require us to retain the data.
  • Right to Object: You have the right to object to the processing of your Personal Data for specific reasons related to your situation. This includes cases where we process your data based on legitimate interest or use it for direct marketing purposes.
  • Right to Restrict Processing: Under certain conditions, you may request that we temporarily limit the processing of your data. This may apply if you contest the accuracy of your data or object to its processing while we verify the request. Despite restrictions, we may continue processing if legally necessary, such as for defending legal claims.
  • Right to Data Portability: In specific situations, you may request a copy of your Personal Data in a structured, commonly used, and machine-readable format. Where technically feasible, you may also ask us to transfer your data directly to another data controller.
  • Right to Withdraw Consent: If we process your Personal Data based on your explicit consent, you may withdraw that consent at any time. However, this will not affect the lawfulness of data processing that occurred prior to withdrawal.

Impact of Exercising Your Rights

Please be aware that exercising certain rights—such as restricting processing or requesting deletion—may affect our ability to continue providing you with services. In some instances, we may no longer be able to maintain your our platform account or provide access to the platform, which could result in the termination of your agreement with us.

Fees for Data Requests

We may charge a reasonable processing fee for handling certain requests related to accessing your Personal Data. If a fee applies, we will provide you with a written estimate before proceeding. Please note that we are not required to fulfill access requests unless you agree to pay the specified fee.

For further assistance, please reach out to our Data Protection Officer at dataprotect@our platform.com.

 

COLLECTION OF PERSONAL INFORMATION

We collect most of the personal data you provide directly. The following instances outline when we collect and process your information:

  • When you sign up, log in, or access our platform services.
  • When you voluntarily provide feedback or complete user surveys.
  • Through cookies and tracking technologies when you browse our platform.
  • In other cases explicitly stated in this agreement.

Additionally, we may gather information from publicly available sources or third-party partners, such as marketing and research firms, to supplement or update the data we collect about you.

USAGE OF PERSONAL DATA

Your personal information may be used in various ways, including but not limited to:

Legal and Regulatory Compliance
 Our services are subject to legal obligations that require us to collect, use, and retain specific personal data. For example, we must verify customer identities to comply with anti-money laundering (AML) regulations. If required personal information is not provided, we may be unable to offer our services and may need to close your account.

 

Agreement Enforcement
 We actively monitor and investigate potential illegal activities, enforce agreements with third parties, and prevent violations of our terms. This involves tracking account activity and interactions with our platform.

 

Fraud Detection and Prevention
 Your information helps us identify and mitigate fraudulent activities and unauthorized access to protect your account.

 

Service Provision
 Certain personal details are necessary to provide services. For instance, to use our OTC service, you must share identity, contact, and payment details. Third-party verification services may also require your personal information.

 

Service Communication
 We may send updates related to your account, security alerts, and service-related notices. These messages are essential and cannot be opted out of, as they ensure you remain informed about critical updates.

 

Customer Support
 Access to your information allows us to resolve issues efficiently. Without this data, we may not be able to provide uninterrupted support.

 

Security Measures
 We process data to strengthen platform security, verify identities, detect cyber threats, and comply with relevant security regulations.

 

Research and Development
 We analyze how users interact with our platform to enhance user experience, improve services, and develop new features.

 

Personalized User Experience
 We use your data to customize your experience on our platform, ensuring relevant features and services are available to you.

 

Business Transactions
 In the event of mergers, acquisitions, or corporate restructuring, your account information may be accessed and transferred accordingly. If you do not wish to participate in such transfers, you may choose to close your account.

 

Marketing Activities
 We may send marketing communications, promotions, and event notifications based on your preferences and applicable laws. If you wish to opt out, you can contact our Data Protection Officer at dataprotect@our platform.com.

 

Additional Purposes
 Any other processing of your personal information will only occur with your explicit consent.

 

DATA SHARING

Your personal data may be shared with:

  • Affiliates: Personal data may be transferred among our platform-affiliated companies to facilitate business operations.
  • Third-Party Service Providers: We work with vendors for analytics, marketing, payments, and security purposes. These providers have limited access to your data and must comply with data protection laws.
  • Legal Authorities: If required by law, regulatory bodies, or court orders, we may disclose necessary information to comply with legal obligations.
  • Business Transactions: In the case of mergers or acquisitions, user data may be transferred to the new entity under existing privacy commitments.
  • Fraud Prevention: We share relevant information with organizations involved in fraud prevention and credit risk management.

our platform does not sell, lease, or trade your personal data to unrelated third parties without prior consent, except when required for service provision. If unauthorized data handling by a third party is discovered, we reserve the right to terminate their access to our platform.

DATA STORAGE AND TRANSFER

Personal data collected may be stored on our platform servers or those of affiliated companies and may be transferred across different jurisdictions. By using our services, you consent to such transfers.

For EU users, we ensure data transfers comply with General Data Protection Regulation (GDPR) standards by implementing appropriate security measures, including Standard Contractual Clauses.

COOKIE USAGE

We use cookies to enhance platform performance, analyze user behavior, and improve advertising effectiveness. Cookies are small data files stored on your device, enabling personalized experiences.

  • Managing Cookies: Most browsers allow users to disable cookies, though doing so may affect the functionality of our platform.
  • Data Security: Cookies do not access personal files or data beyond what is required for platform interaction.

INFORMATION SECURITY

We take strict security measures to protect your personal data, including encryption and data redundancy. However, no system can guarantee absolute security. If you suspect unauthorized access to your account, contact us immediately.

We retain personal data only as long as necessary for business, legal, or regulatory purposes. When no longer required, data is securely deleted or anonymized.

ACCOUNT DELETION

You can delete your our platform account at any time. However, deletion has several consequences:

  • Loss of all digital assets and data associated with the account.
  • Irretrievable transaction history and stored information.
  • Inability to access our platform services with the deleted account.

Once deleted, accounts cannot be recovered. However, certain legal and regulatory requirements may necessitate the retention of some account-related data.

EU-SPECIFIC RIGHTS

Users within the EU are entitled to additional rights under GDPR, including:

  • Access & Correction: You can request access to and correction of your personal data.
  • Data Deletion: You may request erasure of personal data under specific conditions.
  • Processing Restrictions: You can request a temporary restriction on data processing.
  • Data Portability: You may request a structured and machine-readable format of your data.
  • Consent Withdrawal: If data processing is based on consent, you can withdraw it anytime.

CONTACT INFORMATION

For any concerns regarding data privacy, please contact our Data Protection Officer at dataprotect@our platform.com.

POLICY UPDATES

This Privacy Policy may be updated periodically. Users are encouraged to review it regularly. Continued use of our platform constitutes acceptance of any updates.

This Privacy Policy applies solely to our platform and does not extend to third-party services such as Trading View.